# DEB-127: Integrate with enterprise systems

> **Jira:** [DEB-127](https://divami.atlassian.net/browse/DEB-127)  
> **Source Report:** [20260315.md](../../reports/jira/20260315.md)

- **Status:** Start
- **Assignee:** Unassigned
- **Priority:** Medium
- **Created:** 2026-01-20T18:16:03.099+0530
- **Updated:** 2026-02-09T15:07:18.833+0530

**Description:**

Users should be able to query for information, using natural language prompts, so that the application can retrieve relevant information from the connected enterprise software (Eg. CRMs, HCMs, ERPs, etc.)

**Architecture Diagram:**

```mermaid
flowchart TD
    A[User NL Query] --> B[RT Decision Agent]
    B --> C{Enterprise System Router}
    C -->|CRM - Salesforce| D[Salesforce Agent<br/>via REST API Adaptor]
    C -->|HCM - Workday| E[Workday Agent<br/>via REST API Adaptor]
    C -->|ERP - SAP / Oracle| F[ERP Agent<br/>via REST API Adaptor]
    D & E & F --> G[Normalize response format]
    G --> H[RT Agent: Synthesize]
    H --> I[Return answer + source]
```