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Tickets mirror the email storylines and show status evolution across days:
  A) Coking coal supply delay → BF#3 production risk
  B) Die casting line #2 downtime → vendor procurement
  C) Iron ore fill rate investigation → fix
  D) Safety incident RCA
  E) Enterprise Brain project tasks
  F) Client SLA / delivery issue
  G) Q2 capacity planning
zTS-101BugDoneCriticalz6BF#3 feed schedule not updated after coal supply delayzmanisha.g@tatasteel.comzrajesh.kumar@tatasteel.comz
2026-02-11z
2026-02-13zProduction planning system still shows original Feb 28 feed date for BF#3. Needs to reflect the 12-day coal delay (PO #TS-4521). Risk: furnace may run short if not updated.z?BF#3 feed schedule stale after 12-day coal delay. Fixed Feb 13.zbf3-coal-supply)blast-furnaceproduction-planningcoal)idtypestatusprioritysummaryassigneereportercreatedupdateddescriptionsnippetprojectlabelszTS-102TaskHighu6   Source spot coal — bridge BF#3 supply gap (5,000 MT)znaveen.p@tatasteel.comz
2026-02-20zNaveen requested spot sourcing options from NMDC or Coal India to bridge the BF#3 supply gap until PO #TS-4521 arrives. Target: 5,000 MT at market rate. Evaluate and recommend by Feb 16.zCSpot coal sourcing (5,000 MT) to bridge BF#3 gap. Completed Feb 20.)procurementr   r   zspot-buyzTS-103zIn Progressz=Develop BF#3 standing contingency plan for supply disruptionszvijay.kamineni@tatasteel.comz
2026-03-12z
2026-03-15zPost Maruti Suzuki escalation, Naveen requested a permanent contingency plan for BF#3 supply disruptions: minimum buffer stock levels, approved spot suppliers, and escalation triggers. Due before Q2 board review.zsBF#3 contingency plan (buffer stock, spot suppliers, escalation triggers). In progress, due before Q2 board review.)r   contingencyplanningq2zTS-104u:   Procure replacement hydraulic pump — Die Casting Line #2z
2026-02-14z
2026-02-19u   Die Casting Line #2 down due to hydraulic pump failure. Bosch Rexroth contacted — quote received: ₹3,42,000, 5 business days delivery. Raise PO urgently. Vijay's approval obtained on Feb 17.ue   Emergency pump procurement (₹3,42,000, Bosch Rexroth). PO raised Feb 17 after Vijay approval. Done.zdie-casting-maintenance)maintenancedie-castingr   	emergencyzTS-105z6Install hydraulic pump and restore Die Casting Line #2z
2026-03-14zPump arrived Feb 24. Installation completed by maintenance crew. Line #2 fully restored and back to normal production on Mar 14.z.Pump installed, Line #2 fully restored Mar 14.)r   r   installationzTS-106StoryzTo DoMediumzKImplement predictive maintenance alerting for Die Casting hydraulic systemszFollowing the Line #2 unplanned downtime, set up sensor-based alerting for hydraulic pressure anomalies on all three die casting lines. Alert threshold: >10% deviation from 72-hr baseline.zPSensor-based hydraulic pressure alerts for all 3 die casting lines. Not started.)r   
predictiver   
monitoringzTS-107u9   Iron ore fill rate drop 2.3% — Jamshedpur plant (J-047)zops-monitoring@tatasteel.comz
2026-02-21z
2026-02-25zAutomated monitoring flagged 2.3% drop in iron ore fill rate at Jamshedpur. Root cause: worn mesh on screening deck #3, unit J-047. Mesh replaced during Feb 25 maintenance window. Fill rate restored to 94.1%.uK   Fill rate drop (91.7%) at J-047 — worn mesh. Fixed Feb 25, back to 94.1%.ziron-ore-ops)
operationsziron-orez	fill-rate
jamshedpurzTS-108uC   Emergency crane cable replacement — Hot Strip Mill (SR-2026-0089)zsafety@tatasteel.comz
2026-03-05zFrayed overhead crane cable found during pre-shift inspection at Hot Strip Mill. 4-hour halt. Cable replaced. Operations resumed. No injuries.uU   Frayed crane cable at Hot Strip Mill — 4hr halt, cable replaced, no injuries. Done.zsafety-compliance)safetyr   hot-strip-millz	near-misszTS-109uI   Full crane inspection — Jamshedpur and Kalinganagar (post SR-2026-0089)z
2026-03-06zNaveen requested full inspection of all overhead cranes at both plants by Mar 9. Jamshedpur: 12/14 cranes inspected, 2 pending (scheduled Mar 16). Kalinganagar: 8/8 complete, no issues found.zSCrane inspection: Jamshedpur 12/14 done (2 pending Mar 16), Kalinganagar 8/8 clear.)r%   
inspectionr$   kalinganagarzTS-110u>   RCA report for crane near-miss — due Safety Committee Mar 10u   Full root cause analysis for incident SR-2026-0089. Contributing factors identified: last preventive maintenance was 14 months ago (overdue by 2 months). RCA draft ready — pending review by Safety Director before submission.zZRCA for SR-2026-0089: PM overdue by 2 months. Draft ready, pending Safety Director review.)r%   rcar&   zTS-111z<Enterprise Brain: Gmail and Jira data agents live in stagingzprathima.inolu@divami.comz
2026-03-03zGmail data agent (email search + read) and Jira data agent (JQL + search) deployed to staging environment. Chanakya hub agent integrating both. Acceptance sign-off by Vijay.zUGmail + Jira agents live in staging, Chanakya integration complete. Vijay signed off.enterprise-brain)r*   stagingz
data-agentzTS-112uC   Raise Oracle Unifier staging credentials with IT — ticket IT-2890z
2026-03-04z
2026-03-10u   IT ticket IT-2890 raised for Oracle Unifier staging access. Expected resolution: 5 business days from Mar 4. Escalated on Mar 10 — IT team says access provisioning delayed due to vendor contact.u^   Oracle Unifier staging access (IT-2890) — escalated Mar 10, still blocked on vendor contact.)r*   zoracle-unifieritblockedzTS-113zLEnterprise Brain: Schedule and prepare Mar 20 demo for Tata Steel leadershipz
2026-03-08zPrepare demo environment, demo script, and attendee list for Mar 20. Naveen and finance team to attend. Focus: Gmail/Jira query, dynamic dashboard, and upcoming RT agent capabilities.z\Mar 20 leadership demo prep: environment, script, attendees (Naveen + finance). Not started.)r*   demo
leadershipzTS-114u?   HRC delivery to Maruti Suzuki delayed 7 days — Order #MS-7821z(client.relations@tatasteelprocessing.comu   Maruti Suzuki Order #MS-7821 delivered Mar 7 vs committed Feb 28. Root cause: BF#3 at 85% capacity during coal gap. Resolution: ₹12L credit note issued on Mar 12 (Naveen approved). SLA commitment letter sent to Maruti procurement head.ui   Maruti #MS-7821 delivered 7 days late (BF#3 coal gap). ₹12L credit note issued Mar 12, SLA letter sent.zclient-delivery)clientdeliverymarutislahrczTS-115u?   Compile Q2 capacity inputs for board review — Mar 14 deadlinez
2026-03-13u   Submitted Mar 13. Summary: HRC 98%, CRC 94%, Long Products 100%. Key risk flagged: BF#3 at 85% until coal arrives (~Mar 18). Two open senior operator roles in Jamshedpur — won't affect output if filled by Apr 15.zVQ2 inputs submitted Mar 13: HRC 98%, CRC 94%, LP 100%. Risk: BF#3 at 85% until Mar 18.zq2-capacity-planning)r   r   capacityboardzTS-116u?   Fill 2 senior operator vacancies — Jamshedpur plant (Q2 risk)zTwo senior operator roles open at Jamshedpur. Must be filled by Apr 15 to avoid Q2 throughput risk. Coordinate with HR to fast-track JD and interviews.uZ   2 senior operator roles open at Jamshedpur — fill by Apr 15 to avoid Q2 throughput risk.)hrhiringr$   r   zTS-117LowzBSet up daily throughput monitoring dashboard for Die Casting linesz
2026-02-16zCreated daily ops tracking for Lines #1, #2, #4 throughput vs baseline. Threshold alerts at 18% deviation. First used during Line #2 downtime Feb 14.zODaily throughput dashboard live for Lines #1/#2/#4, 18% deviation alerts. Done.)r"   r   zops-toolingzTS-118u@   12-month preventive maintenance calendar — all overhead cranesz
2026-03-16u   Naveen requested a 12-month PM calendar for all overhead cranes at Jamshedpur and Kalinganagar post incident SR-2026-0089. Draft complete — pending Safety Director approval before submission to board.u]   12-month crane PM calendar drafted — pending Safety Director approval for board submission.)r%   r   r   cranezTS-119OpenzFProduction planning system shows stale BF#3 schedule after coal updatezAfter TS-101 was resolved, the production planning system was updated manually. However, it reverted to the old schedule after a system sync on Mar 13. Root cause: sync job overwrites manual entries. Needs a permanent fix in the sync logic.ue   BF#3 schedule reverted after Mar 13 sync — sync job overwrites manual entries. Needs permanent fix.)r   bugr   zTS-120u9   Procure NMDC spot coal — evaluate as dual-source for Q2zNaveen approved Rajesh's recommendation to evaluate NMDC as a dual-source supplier for coal. Request for quote sent to NMDC on Mar 12. Compare against JSW pricing and present options by Mar 18.u_   NMDC dual-source evaluation approved. RFQ sent Mar 12 — compare vs JSW and present by Mar 18.)r   r   nmdczdual-sourcer   N)__doc__TICKETS     ;/var/www/html/ai-enterprise-brain/data/mock_data/tickets.py<module>rC      s  
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